DATA PROTECTION POLICY
In accordance with the provisions of the current legislation on Personal Data Protection, we hereby inform you that your data will be incorporated into the processing system owned by FARSENS IoT, S.L., with Tax ID number B02846400 and its registered office at PASEO MIKELETEGI , 54 20009 DONOSTIA GUIPÚZCOA, in order to be able to send you the corresponding bill. In compliance with the current legislation, FARSENS IoT SL also informs you that the data will be kept for the legally established period of time.
By means of this clause you are also informed that the data will, if necessary, be disclosed to public administrations and any other entities when such disclosure is necessary in order to fulfil the provision of the above-mentioned service.
Failure to provide the data to these entities will mean that the provision of the services covered by this contract cannot be fulfilled.
We also inform you that you can contact the Data Protection Officer of FARSENS IoT SL by sending an email to email@example.com or by phoning 902877192.
FARSENS IoT SL also informs you that it will process the data in a lawful, honest, transparent, appropriate, relevant, limited, accurate and updated manner. FARSENS IoT, S.L. therefore undertakes to take all reasonable measures to ensure that they will be deleted or rectified without delay when they are inaccurate.
In accordance with the rights conferred on you by the current legislation on Personal Data Protection, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition by sending your request to the postal address indicated above or by writing an email to firstname.lastname@example.org
You may contact the competent Supervisory Authority to submit any claim you deem appropriate.
GENERAL CONDITIONS OF CONTRACT
This website www.farsens.com is owned and operated by FARSENS IoT, S.L. with Tax Code B02846400 / VAT identification number ESB02846400 and registered office at Paseo Mikeletegi, 54 - 20009 San Sebastian - Spain operating under the commercial trademark FARSENS.
These General Contractual Terms and Conditions serve to regulate the remote sales relationship between FARSENS IoT, S.L. and the user or customer, pursuant to legal stipulations, particularly Law 7/1998 of 13 April, on General Contractual Conditions, Law 3/2014 of 27 March, whereby the consolidated text of the General Law for the Protection of Consumers and Users is amended, current and applicable Regulations on Personal Data Protection, Law 7/1996 of 15 January, on the Organisation of Retail Trade, and Law 34/2002 of 11 July, on the Information Society Services and Electronic Commerce.
FARSENS IoT, S.L. reserves the right to make any modification as they may deem necessary to these General Terms and Conditions, without prior notification. Such modifications may be made via their websites, in any legally admissible way, and compliance therewith will be mandatory throughout the time they are published on the web and until they have been validly changed, by means of subsequent modifications. Nevertheless, FARSENS IoT, S.L. reserves the right to apply, in certain cases, Particular Contractual Terms and Conditions with preference over the present General Terms and Conditions, whenever they consider to be suitable, announcing them at any time and in any way that they judge to be expedient.
The purpose of the website is the sale of FARSENS’s products that include integrated circuits and evaluation kits.
The contract period will be linked to the delivery of the product, without prejudice to the right of withdrawal.
Likewise, you can subscribe to the newsletter and stay updated on the latest developments and special offers of products.
As the user, or customer, you expressly declare that you know, understand and accept the conditions of use and the present General Contractual Terms and Conditions. In the same way, you also declare to be of legal age and have the necessary legal capacity and competence to access the FARSENS IoT, S.L. website and enter into contract therein.
In order to acquire our products you can access the corresponding section in our online shop.
The user registration is an essential requirement to order products online. You can access the registration section on the website itself. Pursuant to the current and applicable Regulations on Personal Data Protection, FARSENS IoT, S.L. informs users that the personal data gathered during the registration process and subsequent purchase order process will be entered into a file under their responsibility, with the aim of processing aforementioned actions made by the user and managing operations derived therefrom. FARSENS IoT, S.L. likewise informs of the possibility of exercising access, rectification, cancellation and objection rights by sending the request to Paseo Mikeletegi, 54 - 20009 San Sebastian - Spain or through the email address email@example.com.
Unless otherwise stated, FARSENS IoT, S.L. will consider that the provided data has not been modified and that customer undertakes to notify any variation.
FARSENS IoT, S.L. informs that the personal data provided will be processed for purposes related to the execution of the contract to allow an effective management thereof.
During the purchase process you must log in using the username and password provided. These details will not be made public. You become responsible for confidentially and responsibly handling the identity and password obtained when registering as a client and may not transfer them to another person. You may modify the information registered at any time by accessing customer area. In this same section you will have access to a history of the services you have contracted. This is just a reference area.
Once the purchasing process has been completed, customers will receive confirmation by email. It is essential that, at some point during the purchasing process, users provide a valid email address. Should customer have not received confirmation within 2 working days after placing the order, it is advisable to contact FARSENS IoT, S.L. on customer service phone number on +34943466603 or by email at firstname.lastname@example.org.
The estimated delivery time will be communicated via email whithin 2 working days once the payment of the order has been validated.
All site contents are in Spanish, available also in English.
Customers, on receiving delivery of the product at the established address, will also be provided with the delivery note of the order.
OFFER AND VALIDITY
In those cases of products on offer, offer price and validity period will always be shown alongside their essential features.
In compliance with current regulations FARSENS IoT, S.L. provides information, characteristics and prices on all articles for sale from their website. Nevertheless, FARSENS IoT, S.L. reserves the right to withdraw, replace or change products offered on the website by simply changing the contents of that site. In this way, the available products on the web at any given time will be governed by the General Contractual Terms and Conditions in force in each case. Moreover, the company will have the right to cease to offer access to the aforementioned products at any time with no prior notice.
ESSENTIAL CHARACTERISTICS OF THE PRODUCTS
The products on sale on the webpage are displayed together with a picture and their essential characteristics. This information has been obtained from the manufacturer. The color of the product shown in the photographs is not binding.
FARSENS IoT, S.L. responds to the lack of conformity of all products offered on the website for a two-year period from delivery. FARSENS IoT, S.L. provides an after-sales service, and while the product warranty is valid the customer will be able to execute it by heading for the establishment of FARSENS IoT, S.L., the after-sales service, by sending an email to email@example.com, or at places established by the provider. In case of doubt customer can get in contact with the customer services line +34943466603 or by sending an email to firstname.lastname@example.org.
The products indicate the sale price in Euros, without including Value Added Tax (VAT).
If applicable, any other taxes will also be indicated.
DELIVERY AND TRANSPORT COSTS
FARSENS IoT, S.L. arranges shipments worldwide, charging different amounts for shipping costs that may vary depending on the destination and weight of the package. Customer will be able to visualize this concept before formalizing the payment.
Those orders for any country outside of the European Union are likely to be charged customs duties. Customs taxes at destination will be at the recipient's expense. FARSENS IoT, S.L. recommends to check customs duties and fees levied by the destination country before placing the order. No refunds or changes will be accepted in the case of placing the order and finally not supporting the customs expenses thereof originated.
Payment methods and Order Processing
Customers can pay the amount of the order by choosing any of the following ways. Payment method should be specified during the purchase process.
When selecting bank transfer as a payment method, an email message with the bank details of FARSENS IoT, S.L. will be sent along with the order confirmation.
It is important to indicate the order number in the subject of the wire transfer together with the full name. The transfer should be made within 3 working days after the confirmation date to validate it.
The transfer receipt can be provided by email at email@example.com as a proof of payment. Either way, the order will not start to be processed until our administration department receive the transfer confirmation from the bank.
Customer must remind that payment must be made in EUROS and any currency exchange fees and bank charges should be borne by buyer.
For bank transfers made from outside Spain, it is extremely important to inform the bank that the sender should take care of commissions at origin, such as any bank commissions or charges corresponding to the entity. Otherwise, FARSENS IoT, S.L. could retain the shipment due to not having received the full amount required.
Any currency exchange fees and other bank commissions shall be borne by buyer.
Paypal enables online payments to be made safely and conveniently. PayPal network is based on the existing financial infrastructure of bank accounts and credit cards in order to set up a real-time global payment solution. Paypal provides a service that is specifically designed for those who are not satisfied with traditional payment mechanisms.
More information on Paypal at http://www.paypal.com.
In accordance with the provisions of the current legislation on Personal Data Protection, FARSENS IoT, S.L. hereby informs that the personal data will be incorporated into the processing system owned by FARSENS IoT, S.L., in order to facilitate, attend to and meet the commitments established between the two parties.
In accordance with the rights conferred on the customer by the current legislation on Personal Data Protection, the rights of access, rectification, limitation of processing, deletion, portability and opposition may be exercised by sending the request to the postal address Paseo Mikeletegi, 54 - 20009 San Sebastian - Spain.
Unless otherwise stated within 30 days, FARSENS IoT, S.L. will understand that the provided data has not been modified, that notification of any change will be received and that we have the consent to use the data in order to process the billing.
FARSENS IoT, S.L. hereby informs that the granted consent to receive electronic invoices can be revoked by sending an email to the following address: firstname.lastname@example.org.
FARSENS IoT, S.L. informs that estimated lead times detailed below are based on the date of dispatch and on deliveries to capital cities. For this reason, it is requested to allow extra time for deliveries to regional and remote areas.
- To most important cities in Europe: 2 working days
- To most important cities in USA: 3 working days
- To most important cities in Latin America: 4 working days
- To most important cities in Asia and Oceania: 5 working days
- To Africa and Oceania: 5 working days
The aforementioned delivery times are just indicative due to unexpected delays that could occur with customs procedures or other reasons beyond FARSENS IoT, S.L.'s control.
FARSENS IoT, S.L. works with FedEx for international shipping and Tourline Express for shipments within Spain.
The availability of products offered by FARSENS IoT, S.L. may vary depending on customer demand. Although FARSENS IoT, S.L. updates the stock on a regular basis it could be depleted at that time. In the event of non-execution due to unavailability, FARSENS IoT, S.L. will notify users via email as soon as FARSENS IoT, S.L. becomes aware of the situation. This notification will be sent no later than 30 days after the order has been placed. FARSENS IoT, S.L. may then offer the double option of supplying the customer with a product of similar or superior characteristics without increasing the price, or excepting reasonable and provable grounds that can be justified by FARSENS IoT, S.L. within this same period, reimbursing the amounts paid for the cancelled order. Should this payment not be made within the specified period, the buyer may claim to be paid twice the amount owed, without prejudice to the right to be indemnified.
RIGHT OF REJECTION, RETURNS AND CLAIMS
Customer will have a minimum period of fourteen calendar days to reject the order, from the day the product has been received, with no penalty and without providing a reason.
The exercise of the right of rejection must be carried out by notification through telephone communication by contacting FARSENS IoT, S.L. at +34943466603, via email at email@example.com, by sending a letter addressed to Paseo Mikeletegi, 54 - 20009 San Sebastian - Spain or through the rejection form.
Pursuant to Article 103 of Spanish Law 3/2014, of 27th March, modifying the consolidated text of the Spanish General Law for the Protection of Consumers and Users, supplies of services or goods prepared in accordance with the consumer's specifications or clearly customised, or which, by their nature, cannot be returned or may rapidly deteriorate or exceed their sell-by date, are exempted from the right to rejection.
The customer must return or deliver the product directly to FARSENS IoT, S.L., to the address Paseo Mikeletegi, 54 -20009 San Sebastian, Spain, without undue delay and within fourteen calendar days from the date on which the right of rejection is formalized. It will consider the deadline fulfilled if the customer makes the return of the product before the end of the term.
Customer must bear the costs of returning the product.
The returned products must be in perfect conditions, unused and in their original packaging. FARSENS IoT, S.L. strongly requests to ensure that the package is properly protected and sealed in order to avoid transport issues. Once received, we will check the status. As soon as FARSENS IoT, S.L. verifies that the article and the possible components, accessories, promotional gifts and documentation are complete and in perfect condition, the amount paid will be refunded.
The refunding of the amounts received by customer will be made using the same means of payment employed during the purchase process, unless the contrary has been stipulated.
FARSENS IoT, S.L. may withhold the refund until the rejected product has been received.
In case of unjustified delay on part of FARSENS IoT, S.L. with respect to the refund of sums paid, customer may claim to be paid twice the amount owed, without prejudice to the right to be indemnified for the damage sustained that exceed the aforementioned amount.
RETURN of faulty goods
In the event that the product is not in good conditions and the damage arises from a cause not attributable to the customer, customer will be entitled to return the product informing FARSENS IoT, S.L. the reason for return via any of the means provided in these General Contractual Terms and Conditions at no extra cost. Returns due to imperfections or faulty products will not be considered a right of rejection.
FARSENS IoT, S.L. undertakes to bear the cost of the return and to replace the faulty product for a brand new product, in accordance with the conditions accepted at the time of sale.
Should customer wish to file a complaint, FARSENS IoT, S.L. is set at Paseo Mikeletegi, 54 - 20009 San Sebastian - Spain or via email at firstname.lastname@example.org.
FARSENS IoT, S.L. reserves the right to file civil or criminal actions its deems appropriate for the misuse of the website and content, or for the breach of these conditions.
The relationship between user and provider will be governed by the current legislation enforced in Spanish territory. Should any dispute arise, the parties may submit their disagreement to arbitration or to the ordinary courts, in compliance with the rules of juridisction and authority in this regard. The oficial registered address of FARSENS IoT, S.L. is San Sebastian, Spain.